Frequently Asked Question(s)
Orders & Products
Are all products genuine / original?
Yes, all products sold by IGO Network are genuine and sourced from authorized distributors and manufacturers.
Do products come with warranty?
Warranty coverage varies by product and brand. Please refer to the product page or contact us for details.
How do i know if an item is in stock?
Stock availability is displayed on the product page. You may also contact our team for confirmation.
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Shipping, Delivery & Return
Do you offer free shipping?
Free shipping may be available for selected products, promotions, or order values. Terms and conditions apply.
How long does delivery take?
Delivery typically takes 1–5 business days, depending on your location and product availability.
How can i track my order?
Once your order is shipped, tracking details will be provided via email or WhatsApp.
My order hasn’t arrived yet. Where is it?
Please contact our customer service team with your order number, and we will assist you with the delivery status.
Do you deliver on public holidays?
No, deliveries are only made on working days. Orders placed during public holidays will be processed on the next business day.
Is next-day delivery available on all orders?
Next-day delivery is subject to stock availability, order processing time, and delivery location.
Where to pick up for self collection?
Self-collection is available at our designated pickup location. Please contact us for the address and collection arrangements.
Payment
What payment method do you accept?
We accept online banking, credit/debit cards, e-wallets, and other available payment options at checkout.
Is my payment information secure?
Yes, all payments are processed through secure and trusted payment gateways.
Do you offer Buy Now Pay Later?
Buy Now Pay Later options may be available through selected payment providers during checkout.
Promotions
Can i use more then one promo code?
No, only one promo code can be used per order unless stated otherwise.
Do promotions apply to already-discounted items?
Promotions generally do not apply to products that are already discounted unless specifically stated.